Process Mapping & Business Needs Analysis

Create detailed workflow diagrams to document processes across your departments, teams, and devices, revealing bottlenecks and opportunities for improvement, and laying the groundwork for effective digital transformation.

Process Mapping & Business Needs Analysis illustration

Key Benefits

  • Comprehensive documentation of workflows
  • Reveals bottlenecks & duplication
  • Guides change management & training
  • Ensures alignment before digital transformation

Our Process

1. On-Site Observation

Interview staff, observe daily routines, and log real-time processes to ensure accuracy.

2. Workflow Drafting

Compile findings into a visual map, spotlighting each data flow, device usage, and dependency.

3. Refinement & Validation

Review with key stakeholders to correct errors and finalise the blueprint.

4. Executive Summary

Deliver a top-level report highlighting pain points and top recommendations.

Technologies & Tools

Flowchart Tools (Visio/Lucidchart)
Interview Guides
BPMN Notation Standards
Data Collection Templates